Silifat
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- NaijaCash
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steps on how to get a reversal from your bank in the light of such occurrence.
Firstly you’ll have to get your bank contact information, so as to proceed with the complaint.
After getting your bank’s contact information you have two options, either to call your bank or send an email. Email is cheaper than calls and I would advise you to go with email.
I’ll give you a format you’ll use to mail your bank:
For ATM transaction:
Tittle: incorrect debit from a failed ATM transaction
Message body: Greetings, I was recently debited for an ATM transaction that didn’t go through, I want a reversal as soon as possible. I need the money for urgent use.
Additional information
Account number:
Bank ATM:
Amount debited:
Date:
For POS transaction:
Tittle: incorrect debit from a failed POS transaction
Message body: Greetings, I was recently debited for a POS transaction that didn’t go through, I want a reversal as soon as possible. I need the money for urgent use.
Additional information
Account number:
POS COMPANY:
Amount debited:
Date:
ONLINE/WEB TRANSACTION
if you were incorrectly debited after a failed transaction online, you can use the below format to message your bank in order to get a reversal.
Mail format:
Tittle: incorrect debit from a failed ONLINE/WEB transaction
Message body: Greetings, I was recently debited for a WEB transaction that didn’t go through, I want a reversal as soon as possible. I need the money for urgent use.
Additional information
Account number:
Payment processor: e.g bet9ja payment using paystack or konga payment using flutterwave
Amount:
Use the above format to mail your bank, using either your Gmail or yahoo mail.
Below is a list of Nigerian banks and their contact pages, from their contact page, you can get their official phone numbers and their email address.
Getting your money back after incorrectly being debited should not be a stressful task, with this article we hope you find all the information you need to submit your complaint to your bank.
Firstly you’ll have to get your bank contact information, so as to proceed with the complaint.
After getting your bank’s contact information you have two options, either to call your bank or send an email. Email is cheaper than calls and I would advise you to go with email.
I’ll give you a format you’ll use to mail your bank:
For ATM transaction:
Tittle: incorrect debit from a failed ATM transaction
Message body: Greetings, I was recently debited for an ATM transaction that didn’t go through, I want a reversal as soon as possible. I need the money for urgent use.
Additional information
Account number:
Bank ATM:
Amount debited:
Date:
For POS transaction:
Tittle: incorrect debit from a failed POS transaction
Message body: Greetings, I was recently debited for a POS transaction that didn’t go through, I want a reversal as soon as possible. I need the money for urgent use.
Additional information
Account number:
POS COMPANY:
Amount debited:
Date:
ONLINE/WEB TRANSACTION
if you were incorrectly debited after a failed transaction online, you can use the below format to message your bank in order to get a reversal.
Mail format:
Tittle: incorrect debit from a failed ONLINE/WEB transaction
Message body: Greetings, I was recently debited for a WEB transaction that didn’t go through, I want a reversal as soon as possible. I need the money for urgent use.
Additional information
Account number:
Payment processor: e.g bet9ja payment using paystack or konga payment using flutterwave
Amount:
Use the above format to mail your bank, using either your Gmail or yahoo mail.
Below is a list of Nigerian banks and their contact pages, from their contact page, you can get their official phone numbers and their email address.
- Access bank contact page
- Firstbank contact page
- United bank for Africa(UBA) contact page
- FCMB contact page
- fidelity bank contact page
- Guaranty trust bank contact page
- Union bank contact page
- Zenith bank contact page
- Ecobank Nigeria contact page
- Heritage Bank contact page
- Keystone Bank contact page
- Polaris Bank contact page
- Stanbic IBTC Bank contact page
- Sterling Bank contact page
- Unity Bank contact page
- Wema Bank contact page
- Kuda microfinance bank contact page
Getting your money back after incorrectly being debited should not be a stressful task, with this article we hope you find all the information you need to submit your complaint to your bank.
